Business Information
The group's principal activities are to offer customer management solutions and services to companies within the technology, communications and financial service markets. It operates in two segments: business services and business solutions. Business services provide customer care outsourcing with emphasis on technical support and customer service. These services are delivered through multiple communications channels encompassing phone, e-mail, Web and chat. The business solutions provide consultative professional services in e-commerce and customer relationship management with a focus on business strategy, project management, business processes redesign, knowledge management, and education training and Web development. The group markets its products with the help of client referrals, personal sales calls, advertising in industry publications, direct mailing to targeted customers.
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Name |
Title
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Email
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| Paul Whiting | Chmn. | N/A | | David Reule | Pres. - Sykes Realty, Incorporated | N/A | | David Pearson | CIO, Sr. VP | N/A | | Michael Kipphut | Group Executive, Sr. VP, CFO | N/A | | Daniel Hernandez | Sr. VP - Global Strategy | N/A |
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Year |
Sales |
Net Income |
| 2006 | 574,223 | 42,323 | | 2005 | 494,918 | 23,408 | | 2004 | 466,713 | 10,814
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