The group's principal activity is to provide service management software that enables companies to build management and service directly into their customer-facing products and services. The service management software of the group helps in optimizing time and reducing waste from labor-intensive management processes. It serves the following markets: enterprise service providers, hardware manufacturers, software companies, telecommunications and cable companies and the global 2000. The major customers of the group include mercury interactive corporation, hewlett-packard development company, l.p., advanced digital information corp. And british telecommunications plc. The group operates in the United States, Europe and Asia-Pacific.
