Business Information
The group's principal activity is to provide enterprise knowledge management solutions. The product of the group includes serviceware enterprise, which include serviceware self-service, serviceware professional and serviceware architect software products. The group also provides installation, training, consulting, and customer support services. The software solutions of the group enable organizations to easily provide customers, partners, suppliers and employees with fast, accurate answers to inquiries across various communication channels including the phone, e-mail, chat and the Web. The products are marketed through a direct sales force and indirect sales channels throughout North America and the United Kingdom. The customers of the group include eds, h&r block, at&t wireless, cingular wireless, fifth third bancorp, green mountain energy, reuters, stream international and qualcomm.
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Name |
Title
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Email
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| Kent Heyman | Chmn. | N/A | | Bruce Armstrong | Dir., CEO, Pres. | N/A | | Ram Gupta | Dir. | N/A | | Thomas Shanahan | Dir. | N/A | | Thomas Unterberg | Dir. | N/A |
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Year |
Sales |
Net Income |
| 2005 | 23,595 | (5,095) | | 2004 | 12,502 | (1,694) | | 2003 | 11,511 | (2,979)
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