The group's principal activity is to provide it products, it services and business outsourcing services to businesses, government and educational institutions. The bpo services of the group helps the clients to sell their products directly to customers and support existing indirect sales channels in a cost-effective and timely manner. The group operates through its four segments: insight North America and insight UK offers information technology products and services. Direct alliance provides business process outsourcing services. Plusnet offers broadband and dial-up Internet access to consumers and businesses in the United Kingdom. The products are marketed through telemarketing, catalogs and advertising channels in United States, Canada and United Kingdom.