The group's principal activities are to accept savings and checking deposits from the general public and use them to originate real estate, business and consumer loans. It also provides various deposit accounts including passbook accounts, money market deposit accounts, interest bearing checking accounts and certificates of deposit. The group's lending activities include single family and multi-family residential loans, real estate loans, commercial business loans and consumer loans. The operations are conducted through twenty-nine retail savings branches located in southern California. In addition to its retail branches, it also operates a call center that conducts transactions with customers by telephone.