The group's principal activity is to provide customer service and contact center enterprise software. The group's egain service (TM) includes applications for knowledge management, self-service, email management and Web collaboration. The software suite enables online customers to communicate through each of the three primary eservice channels: email, real-time and self-service. The group also provides software maintenance and support, training and system implementation consulting. The software applications are deployed either as a licensed application installed on servers at the customer location or as a hosted application service maintained and operated by the group's hosted operations.
