The group's principle activity is to provide contact center solutions for running and management of contact centers. The group also provides outbound-inbound call management solution including predictive dialing and other dialer modes, inbound contact management and ACD, self service IVR software, CTI for screen pops, digital recording, workforce management and reporting, and multi-channel contact. Customers served by the group include customer service, debt collection, fundraising, insurance, healthcare and mortgage. The group operates from United States.
