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Warren Simpson is responsible for serving and supporting Bytemobile’s worldwide customer base of network operators. He has over 20 years of technical customer support experience in the enterprise hardware, application software and telecommunications sectors, including 10 years of management and team leadership experience in mobile solutions and communications networks. Before joining Bytemobile in 2008, he spent eight years at Openwave Systems, where he was director of Technical Support for mobile and messaging product lines in Europe, Middle East and Africa; mobile products worldwide; and third-party stack technologies worldwide. At Openwave, he was responsible for more than $20 million in maintenance and support revenue and a staff of over 35 engineers, architects and customer support managers in eight countries. Simpson achieved industry best-in-class customer satisfaction levels regionally, built close customer relationships at the senior management level, negotiated all maintenance and support contracts and renewals, and created value-added services to develop new revenue streams. Prior to Openwave, he held technical support team leadership positions at Northgate Information Systems and McDonnell Douglas. He is based near Belfast, Northern Ireland and directs Bytemobile’s global customer support team in Europe, Asia and North America. Educated in the U.K., he holds a diploma in Technology and Engineering with distinction in Mathematics. | 