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Theo is a managing vice president in the Retail Banking practice of First Manhattan Consulting Group. His clients have included retail banks, specialty finance companies, credit card issuers, private equity funds, and technology vendors in the U.S. and abroad. Functionally he has served clients on strategic planning, service management, operations strategy, new product development, call center strategy, small business banking strategy, customer profitability, debt collections, cost reduction, organizational redesign, post-merger integration, and performance metric design. Prior to joining FMCG, Theo was a Partner with Mitchell Madison Group. Earlier he had been a consultant at The Boston Consulting Group and the Financial Institutions Practice of A.T. Kearney. Theo started his career at the Georgetown University Student and Alumni Federal Credit Union, where he held multiple positions, including that of Chairman & CEO. Theo holds an M.B.A. from Harvard Business School and a B.A. with Honors in Economics from Georgetown University. He has been an invited speaker at the Bank Administration Institute, the Royal Media Group, and The Salomon Smith Barney Digital Markets Conference, and has been quoted in publications such as The American Banker, BAI Banking Strategies, and Bank Director Magazine | 