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Susan has over 20 years of experience in market research analysis and project management on both the client and supplier sides. Susan's career has focused on banking, insurance, health care, and corporate services, and she has both business to business and consumer expertise. Most recently, she was a project manager at Marketing Leverage, Inc., where she worked closely with Fortune 500 clients on custom client satisfaction and retention analyses. Before that, Susan was a research analyst for Fleet Bank, where she conducted and analyzed an ongoing consumer market share and awareness tracking program. Susan holds a B.S. in Marketing from Western New England College, and an MBA from the University of Hartford | 