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Susan D. Guillama has over 18 years of experience in consulting, human resources and facilities operations. Her extensive background encompasses a wide range of businesses. Mrs. Guillama had been a consultant for The Quantum Group, Inc. from September 2000 to April 2003, at which time she joined the Company full-time. Prior to joining Quantum, she was with ALLTEL Information Services from early 2001 through April 2003 where she led the human resources and training departments for a national division focused on banking software solutions. Prior to this she owned and managed her own consulting organization, Jacobs Consulting, which focused on employee initiatives such as change management, outplacement and transition services, customer service and career workshops, general employment consulting, and other training initiatives. She consulted for such organizations as Hyatt Hotels, NASA, Ball Metal Manufacturing, WellBro Construction, Interactive Marketing, Coca-Cola and many others. For almost 10 years previous to this, she was the Director for People with ServiceMaster, in which she lead human resource departments for the HealthCare Services division serving both hospitals and long-term care facilities, and the Business & Industry Group, focused in support services for the automotive, food processing, and manufacturing industries. These divisions were nationwide in scope with a base of over 3,500 employees in both union and non-union environments. Mrs. Guillama is a certified master trainer, recruiter and interviewer and holds certifications from Gallup, London House, DDI, and is certified by the American Institute of Baking in Food Processing, Sanitation & Hygiene. She is a member of the Palm Beach County Chamber of Commerce, the Wellington Chamber of Commerce, the Society of Human Resource Management, and the Palm Beach County HR Association. She is a volunteer with Junior Achievement. Mrs. Guillama earned her Bachelor’s degree in Communication from the University of South Florida, and an Associates degree in Pre-Law. Additional professional training includes an extensive three-year executive graduate program.
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