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Mr. Miller is a seasoned business leader with 23 years experience in service management. Over a 10 year period he managed several large market locations for General Electric/RCA where he was an Area Manager for GE Consumer Services. Those locations were responsible for shop and field service as well as parts inventory and parts sales. While at GE, the COO graduated from GE’s Crotonville School of Management and was a member of the service division’s consolidation team. In 1994, Mr. Miller accepted the position of Director of North American Service Operations with Sharp Electronics of North America, where he was responsible for all North American parts distribution, board level repairs, reverse logistics, and product refurbishment operations at Sharp’s headquarters in Romeoville, IL. In 1998, the he served as Senior Director of Service Operations at one of the nation’s largest privately held third party administrators/reinsurers where he built and managed the team that is accountable for all activities pertaining to the development of new service offerings, and processes the delivery of in excess of 3 million service events annually and $400 million in claims payments. This includes depot service, field service, reverse logistics and salvage. He also developed and managed the integration of several primary vendor business systems into the firm’s CRM system. These integrations provide customer service agents with real-time visibility into repairs and/or product replacement status while reducing average handling times and increasing customer loyalty. Mr. Miller also orchestrated the redesign of the firm’s reverse logistics and salvage group from a $785,000 cost center into a $1.3 million profit center through the use of multiple vendors’ data integration and process automation. Mr. Miller sits on the Board of Directors for NESDA (National Servicing Dealers Association of America), and graduated cum laude from Detroit Institute of Technology in 1981. | 