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Shirley has been a member of the Reagan team since 1998. An authority on Best Practices, she counsels clients on adopting and implementing policies and procedures designed to help them achieve continual improvement of their business processes and performance. Shirley's expertise makes an impact throughout the industry. She is responsible for researching and developing various industry studies including the annual Best Practices Study, a joint project of Reagan and the Independent Insurance Agents & Brokers of America (IIABA), a national trade association, in which she served for 12 years before joining Reagan. As VP of Industry Affairs for IIABA, Shirley conceived and launched its highly regarded Best Practices initiative, and was responsible for all its performance enhancement programs, products, and services. Shirley is a frequent contributor to insurance industry publications, and a popular leader of Best Practices workshops at agencies, industry meetings and conventions. | 