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Sean has over 10 years of operations management experience (Technical Support, Professional Services and consulting, training and fulfillment) for EDI and Supply Chain Management organizations. He was an early member of the DNS team, an EDI software and services company later acquired by TIE Commerce, where he was responsible for developing the technical support function. Most recently, Sean was Senior Manager for Engineering Support at Kewill Solutions, North America, where he was responsible for providing escalation support to a total customer base of over 50,000 customers using Internet-enabled e-Commerce shipping applications. Sean has a unique combination of technical capabilities, customer support and domain expertise that will serve RedTail customers well as we scale operations and maintain the highest level of service. | 