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Richard Murray, President, oversees sales & marketing, manufacturing, MIS and engineering operations at 8x8. Murray was recruited as Director of Customer Service in July 2004, bolstering the company’s transition from a technology organization to a customer-focused service provider.
An accomplished customer services executive, Murray created and managed successful call center operations at two Fortune 500 companies: Sears, and General Motors subsidiary, DirecTV. At Sears Home Services Customer Network, he supervised a team of 1,200 employees as well as center operations. He was later recruited by Telocity-then a leader in the emerging DSL market-to create a customer service center from the ground up. After the acquisition of Telocity by DirecTV, Murray developed one of the nation’s largest "virtual" call center sales teams for DirecTV Broadband. He holds a BA degree in Integrated Marketing Communications from Chicago’s Roosevelt University. | 