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Richard J. Batelaan manages Cbeyond's operations units including customer care, field operations, systems operations, network operations, network planning, provisioning, service activation and ILEC relations.
Before joining Cbeyond in 2001, Batelaan was cofounder and chief operations officer of BroadRiver Communications, a provider of Voice Over IP (VOIP), Internet access and VPN services. At BroadRiver, he directed seven operations units and developed plans for launching the company's bundled services in three markets.
Previously, Batelaan spent 12 years with BellSouth, a regional ILEC based in Atlanta. He started there as an engineer and moved up steadily through the company, serving in several different divisions. During the 1990s, Batelaan was promoted to director of technical support for BellSouth Business Systems and later was named director of operations for that group's data customer support center. Eventually, Batelaan moved to the Internet services arm of the company, BellSouth.net, where he served in numerous roles including director of network operations, director of engineering, vice president of operations, and chief operations officer.
Batelaan holds a bachelor's degree in electrical engineering from Georgia Institute of Technology and a master's degree in information networking from Carnegie-Mellon University. | 