Olga Thornton, Vice President Program Development & Chief Compliance Officer, is a registered nurse with more than 25 years of health care experience, including more than five years in nursing home administration and seven years in Medicare managed care program management.



Thornton currently heads up the implementation team at TMG Health and in that role she is responsible for the development and monitoring of all implementation plans for new clients. Her oversight includes both Facets Configuration and Conversion as well as operational functions.



She was most recently Director of Quality and Customer Service at Crozer Keystone Health System, Upland, PA, for their Provider Sponsored Organization, a Medicare demonstration project awarded to the health system in 1996. Her responsibilities included member services, quality assurance, compliance, enrollment and provider relations. She spearheaded most of the operational and quality activities of the plan and guided it through its first CMS Annual Review, HEDIS Audit and NCQA Review.



Prior to joining Health Plans of Pennsylvania, Thornton was Manager of Patient Care Management and then Manager of Operations at Independence Blue Cross for the Keystone65 Medicare Risk Product. During her tenure as Manager of Patient Care Management the plan grew from 4,000 to 90,000 members. She implemented the Health Risk Assessment of all new enrollees and enhanced and/or implemented Congestive Heart Failure, Diabetic Management and Total Joint Replacement programs. Thornton is a graduate of the Temple University Hospital nursing program and has earned a Bachelor of Science Degree from Villanova University.