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Supervising future enhancements and product innovations, Nicole manages and designs the direction of software development for gbaMS. In this role, she reviews enhancement requests that clients suggest through implementers, support staff, sales staff and online forums. Nicole oversees product development by prioritizing innovations, delegating how to make enhancements fit with the system architecture, and determining how to provide general software functionality for the clients. Nicole joined gbaMS 10 years ago as an implementation engineer. Through roles of increasing responsibility, she became Software Development Manager in 2003. She received her Master's in Engineering, Systems Engineering, from the University of Virginia in 2006, and her Bachelor of Science in Civil Engineering from the University of Kansas in 1997. Nicole is a registered Professional Engineer (Virginia). | 