Mike Jacoutot joined Supplemental Health Care as President and CEO in September 2004. Since that time, Mike has led the company to a 74% increase in sales and a 338% increase in operating profit.
With over twenty five years experience in a series of sales, marketing and operational roles, Mike was well prepared to drive improvement at Supplemental Health Care. Beginning with a critical reorganization of the company, designed to improve external focus and increase overall value to customers, Mike has implemented a variety of key initiatives, including: a standardized company-wide front office system; six sigma projects improving core functional processes; key internal and external satisfaction and performance metrics; and a customer-focused online learning portal.
Under Mike’s leadership, Supplemental Health Care continues to be recognized as one of the fastest growing companies in health care staffing and is viewed as a thought and innovation leader in the industry.
Prior to joining Supplemental Health Care, Mike was Managing Director of Operations and Chief Marketing Officer at Randstad North America where he was responsible for strategic accounts, marketing, and a $500 million staffing division. Mike implemented several major marketing and sales initiatives leading to increased sales for his division of 22%, including a 35% increase in the company’s strategic accounts and a 232% increase in operating profit.
Between 1992 and 2002, Mike served in several sales management positions with the Standard Register Company leading to his appointment as Vice President of Sales, Marketing, and Customer Service. In that role, he led an organization of 1,700 associates and was responsible for $1.1 billion in revenue. Under his leadership, Standard Register achieved the document management industry's highest profit percentage level.
Mike recently published his first book titled “Become the Only Choice.” The book emphasizes a combination of consultative selling and process management techniques to enable sales people to effectively sell the way customers buy.Find out more at www.becometheonlychoice.com.
A four-time All-America wrestler at The College of New Jersey. Mike culminated his senior year winning the NCAA Division III Championship. He holds a B.S. degree in business administration. |