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Michael is responsible for SMARTHINKING Customer Service Coordination and Technical Support. He oversees incoming communication and solves technical and non-technical problems from SMARTHINKING users and some staff. He takes pride in his ability to handle the most difficult and demanding customers in a calm and professional manner.
Michael brought with him over 10 years of IT systems administration and technical support experience. He has been responsible for the daily operations of computing facilities at the Howard University campus. He also worked as a "Geek" providing hardware and software support to businesses and residences. Recently his attention shifted to technical support for College applications and learning platforms such as Houghton Mifflin Eduspace, Blackboard, WebCt and ECollege.
Michael studied Computer Science at Howard University and is currently pursuing a bachelor's degree in Network Communications Management at Devry University. | 