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On 14th August 2002 Mr Michael Rocca was appointed Group Managing Director of Infrastructure Services for the company. This unit of about 17,000 Telstra staff has the responsibility for providing design, installation and maintenance services to all of Telstra's Australian customers.
Prior to his current assignment, Michael held a range of senior posts during his 34 year career including being Managing Director of a number of engineering and service organisations within the company. In his role as Managing Director of Service Operations he has led the group to achieve an enviable record in the area of delivering substantial customer service improvements, and cost reduction, across the nation.
Michael holds a Master of Business Administration and post-graduate qualifications in Engineering and Management. Michael also has qualifications from INSEAD, Global Management, and is a fellow of the Australian Institute of Company Directors. | 