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Senior Vice President, Hotel Operations - Royal Caribbean International
As Royal Caribbean International's senior vice president for Hotel Operations, Michael Bayley oversees the worldwide hotel operations of 19 cruise ships and 22,000 employees dedicated to fulfilling the vacation dreams of more than two million guests annually.Bayley most recently served as chairman and managing director of Island Cruises, a joint venture begun in 2002 by Royal Caribbean Cruises Ltd. and the British tour operator First Choice Holidays. During his tenure, Bayley took the fledgling cruise vacation company from start-up mode to a profit-sustainable business in just 24 months. He also was responsible for significantly increasing marketshare in both Brazil and the United Kingdom, as well as for achieving a 98 percent guest-satisfaction rating.Bayley began his career with Royal Caribbean International in 1981, working in a variety of shipboard and shoreside positions with increasing management responsibility, including that of vice president of Total Guest Satisfaction, Fleet Operations. He also previously served as vice president of human resources for Caesars Palace Hotel and Casino, one of the world's largest premium gaming resorts, in Las Vegas.A native of the United Kingdom, Bayley earned a degree in business administration from the University of Bournemouth in England and also attended the South Glamorgan Institute of Higher Education in Wales, where he received a diploma in business studies. He also attended a year-long program of advanced economic studies at the University of Essex. Bayley is a Certified Hotel Administrator with the American Hotel and Motel Association; a Maitre d'table with Confrerie de la Chaine des Rotisseurs, Maitre d'table; and a member of the American Society of Training & Development.
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