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Micah is responsible for training, continuous improvement, and he oversees the Resource Center, Merry Maids' product and equipment supply department. He has been with ServiceMaster for more than 14 years and joined Merry Maids in 1997 as one of three regional managers for the company-owned locations. He then moved into the role of senior director of operations supporting both franchise owners and branch managers. In 2002, Micah accepted the position as Merry Maids' first Six Sigma Black Belt and Deployment Champion. He was certified as a Six Sigma Black Belt in November 2003. Micah has led Merry Maids' continuous improvement activities, training and oversees many of our pilots and metric development. "My role is to provide our organization -- franchise owners to team members -- with the right training, processes, and equipment to do their work efficiently and exceed our customers' expectations," Micah says. "It's all about giving people what they need to be their best." Micah grew up in Indiana, where he earned his bachelor's degree from Taylor University, and he later earned a M.B.A. from Oklahoma City University | 