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As Executive Vice President of Insurance Operations, Marshall is responsible for overseeing the daily insurance operations of the organization, translating GUARD’s strategic plans into actions designed to accomplish corporate goals. He has direct authority over key disciplines such as sales, underwriting, customer service, premium audit, and claims for both our home and field offices. By successfully coordinating the activities of these core functions (centralizing them whenever possible) and by creating a customer friendly culture, he helps maintain the efficiency, effectiveness, and profitability of our operations.
Marshall's dual background in sales and in information services plus his demonstrated commitment to excellence ideally positions him for this role. As Vice President of Sales and Customer Service, Marshall implemented systems to support and monitor company-wide sales efforts through GUARD's distribution network of independent agents and brokers while ensuring a high level of service. Marshall's sales background is complemented by his computer industry expertise and past experience in managing GUARD's support operations, technology, and management information systems. A few of Marshall's accomplishments include our implementation of a Teleservices Unit and a wide area computer network that links our staff at all local and remote locations. | 