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Mark Angel has worked in the fields of customer service software, knowledge management, and search technology development for more than two decades. At KANA, Mr. Angel is responsible for defining, guiding, and evangelizing the company’s strategic vision. He is also closely involved with M&A activities and works with key customers and prospects to ensure that they achieve maximum business value from KANA’s solutions. Prior to joining KANA, he served as CTO of KNOVA Software Inc., now a division of Consona Corporation. Prior to KNOVA, Mr. Angel founded Kanisa, where he served as CEO and helped develop a knowledge management and search platform driven by several patent-pending innovations. Mr. Angel studied economics at the University of Chicago and was a recipient of the Truman Scholarship. | 