Lynne currently is Principal and Consultant for The Studer Group, helping healthcare organizations create a culture of excellence. Prior to joining The Studer Group, Lynne was a staff administrator at Kaiser Permanente in Northern California and at Sutter Health.

Lynne has 29 years of health care experience, including 19 years as a strategic planning and marketing consultant. She has worked with hospitals, health systems, and medical groups across the US to define, measure, and evaluate the perception of quality among patients, employees, physicians, and the community.

Lynne has authored several books and journal articles covering the impact of patient satisfaction on malpractice exposure, physician involvement in marketing, and marketing best practices in a variety of service lines.