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Lynda Ziegler is senior vice president of the Customer Service business unit of Southern California Edison (SCE), one of the nation's largest investor-owned electric utilities. She is responsible for customer services to SCE’s 4.7 million customers, including customer experience, industry-leading demand-side management programs and advanced metering, as well as customer-facing operations, phone center activities, field services, account management and local public affairs. She was elected to the position on March 1, 2006.
Ziegler began her career at SCE in 1981 as a conservation-planning consultant. She held a variety of positions including service planner and manager of energy efficiency, customer service and major accounts. She was most recently the director of the Customer Programs and Services Division until she was elected its vice president on May 1, 2005.
Ziegler is a member of the EEI Customer and Energy Services Executives Advisory Committee and is a member of the Marketing Executives Conference. Ziegler also serves on the board of directors of Leadership California, an organization dedicated to educating high-level women on the issues in California and encouraging women's leadership in policy and public office. She also serves as Secretary on the board of Partners in Care Foundation, an organization dedicated to improving health care policy through demonstrating success.
She received her M.B.A. at California State University, Fullerton, and her Bachelor of Science degree in marketing from California State University, Long Beach. In addition, she has participated in two special management development programs at Southern California Edison. | 