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Lisa Cagnolatti is vice president of the Business Customer Division of Southern California Edison’s (SCE) Customer Service Business Unit. Elected to the position on November 1, 2007, she oversees the company’s relationships with its major industrial, commercial and government customers as well as SCE’s efforts to stimulate business development in the 15 counties it serves.
Cagnolatti joined SCE in 1996 as commercial segment manager in the Business Customer Division. In the Transmission and Distribution Business Unit, she held the positions of Rurals Manager, and Orange Region Manager, Construction and Maintenance where she was responsible for electricity distribution services to more than one million customers in Orange County and on Catalina Island. She also previously served as director of the Revenue Services Organization. Most recently, Cagnolatti served as director of the Customer Communications Organization where she was responsible for call center operation, which annually fields more than 12.7 million customer calls.
Cagnolatti began her professional career as a production team manager with Procter and Gamble in Oxnard, Calif. where she managed two operating teams in the Paper Manufacturing Division. She then joined Southern California Gas Company as an account executive in 1985. During her 11 years with the gas company, she held positions of increasing responsibility in Environmental Affairs, Regulatory Affairs, Marketing and Sales. While there, Cagnolatti helped develop deregulation and open access programs for the company’s largest customers and managed relationships with the natural gas marketing firms.
Cagnolatti holds a Bachelor of Science degree in Chemical Engineering from UCLA and a Master’s degree of Business Administration from Pepperdine University. In addition to her formal education, Lisa has several certifications including: Chartered Industrial Gas Consultant from the Institute of Gas Technology; Certified Energy Manager from the Association of Energy Engineers; and Certified Leadership and Team Building Facilitator. | 