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Linda Riggs is a Consultant with ICMI. She has a wealth of experience in training, development and call centers. Prior to joining ICMI, she worked with call centers in nearly every field of the industry for over 15 years. She has a talent for creating, developing and delivering easy-to-understand customer service, sales and technical training. Linda has an uncanny ability to reach audiences of all levels of learning, regardless of their experience or position within the contact center. Her energy and enthusiasm endears her to her students and promotes an environment conducive to learning. Linda holds a bachelor's degree and is a U.S. Navy veteran. She is a member of the American Society for Training and Development, and is currently working toward her CPLP certification. | 