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Leslie Ann Fox, MA, RHIA, is CEO of Care Communications, Inc. Since co-founding Care Communications in 1976, Ms. Fox has directed or participated in the development and presentation of over 30 seminars and publications on HIM department management and quality management methodologies; directed the development and marketing of a highly successful line of software for ICD-9-CM and CPT coding and coding evaluation; and established CARE’s medico-legal research support capability, providing medical abstraction and coding services for medical research, law firms, insurance companies, and survey research organizations. Most recently she has overseen the development and implementation of Internet-based remote coding technology that enables HIM departments and coding services to address coder shortages. In addition to her expertise in Health Information Management, Ms. Fox has studied and written extensively in the field of Bowen Family Systems Theory, applying this well-developed theory of human behavior to leadership and change management in organizations. She continues to provide consultation in HIM, Leadership, Change Management, and Systems Theory. Ms. Fox has been an active volunteer with the American Health Information Management Association (AHIMA) for over 30 years. She is currently representing AHIMA on the Personal Health Record Working Group of the Markle Foundation’s Connecting for Healthcare project. She recently chaired the AHIMA E-health Task Force, which developed and promoted standards for privacy and security of personal health information on the Internet, defined the role of HIM professionals in E-health, and developed the vision of evolving HIM to e-HIM®. Over the years, she has served in the roles of chairperson or member for numerous committees and task forces for AHIMA including as a subcommittee chair on the Organizational Structure Task Force and on the AHIMA Project Steering Committee responsible for creating and implementing Communities of Practice. Ms. Fox has also served on the Boards of the Chicago Women’s Healthcare Executive Network and the Alumni Association of the School for New Learning at DePaul University. Author of numerous articles, papers, and publications, including, The Art of Change Management to Lead Successful Projects; Bowen Family Systems Theory: A Theoretical Framework for Organizational Change Agents; Bowen Family Systems Theory As A Framework for Consultants; How to Prepare Your Facility for the Computerized Patient Record; Measuring and Improving Productivity in the Medical Record Department; Strategies for Medical Record Management; The Administrator’s Guide to Evaluating Medical Records and the Medical Record Department; and The Record That Defends Its Friends. Currently she is a co-author of the Hands-on Help column that appears monthly in ADVANCE for Health Information Professionals. Ms. Fox received a BS in Medical Record Administration from the University of Illinois in 1968, and a MA in Professional Studies: Concentration in the Application of Family Systems Theory in organizations from DePaul University in Chicago in 1992. | 