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As CIO, Laef Olson leads RightNow's strategy and vision for the company's technology operations and is responsible for RightNow on demand hosting and data center management, internal systems design and development, and corporate security. He also plays a key, external role as a company spokesperson for RightNow hosted services. Prior to joining RightNow, Laef was group vice president of global technology operations of Travelport Inc., where he managed systems engineering and 24/7 operations capability for the company's global infrastructure supporting Orbitz, Cheaptickets, and eBookers. In that role, he led the successful transformation of the Orbitz search and booking technology into a multi-brand platform. Before Travelport, Laef served as chief technology officer for cars.com, and also held several technology management positions in the financial services industry. Olson received his MBA from The University of Chicago Graduate School of Business, and his BA in economics from Wheaton College in Wheaton, IL. | 