Ms. Hess joined Superior Vision in 1997. She has over 25 years experience in the managed healthcare and insurance industries. Formerly, she was with Vision Service Plan where she oversaw all group reporting and membership enrollment. In her career with Anthem Health as Director of Information and Administrative Services, Ms. Hess managed customer service, claims, finance, credentialing, and information services. Previous managed care experience includes Foundation Health as Special Project Manager for system wide implementation of a total managed care package and premium accounting and eligibility.  Ms. Hess received her BS from St. Mary's College and holds a MBA from Golden Gate University. She presently serves on the adjunct faculty at Golden Gate University.