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Ken Hall joined PetSmart in October 2000 as Vice President, Strategic Planning and Customer Relationships. In January 2003 Ken was appointed Senior Vice President and Chief Marketing Officer, after serving in the role from October 2002 on an interim basis. He was appointed Senior Vice President of Merchandising in February 2006. Prior to PetSmart, he worked with Bain & Company, where he developed business and customer loyalty strategies and programs for major retail, automotive and financial services companies. He began his career with Exxon Company, where he held a variety of operations and financial roles. Ken is a pet parent to multiple tropical fish, including a plecostomus named George. *George normally lives in a spacious 55 gallon tank, but was gracious enough to pose in this fish bowl for his picture.
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