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Based in Montreal, Karen leads a regional team serving business, consumer and wireless customers in Québec and is responsible for growing market share and enhancing TELUS' position, as part of TELUS' national growth strategy.
Additionally, as executive vice president and president, TELUS Partner Solutions, Karen leads a North American team that provides wholesale and carrier services to telecommunications providers, as well as operator services for customers at work, at home and on the move.
Since joining TELUS in 1998, Karen has held a number of senior roles, including vice president, Customer Care; vice president, National Service Fulfillment; and vice president, National Service Assurance. In addition, she was a core member of the national expansion team. Karen began her telecommunications career at NBTel, where her experience included marketing, sales, information solutions and operations.
Karen received a Masters of Business Administration from Dalhousie University in 1991 and a Bachelor of Science from Mount Allison University in 1989. Consistent with TELUS' values, Karen is keenly committed to her local community and is a sought-after speaker on business issues, such as strategic leadership and growth and development.
Karen serves as a national adviser to Youth in Motion and Women in Motion. She is a member of the Alberta Children's Hospital's Board of Trustees and is president and co-founder of the Women's Leadership Foundation. She also sits on the board of directors of the Center for Telecom Management at the University of Southern California. In 2004 and 2005, the Toronto-based Women's Executive Network selected Karen as one of Canada's Top 100 Most Powerful Women. | 