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John Shannon has been involved in Customer Service for 23 years. John began his career as a Help Desk analyst for Wang. He then went on to manage Technical Support for Unilever's Chesebrough-Ponds unit. John built a 7x24 Customer Service Center at Petals Catalog. He managed technical support teams for Entex, ERS, RetailDNA and Castel. John has supported and deployed POS to most of the major retail chains. His most recent endeavor was to create a global enterprise support center for OATSystems. He holds a Bachelor's of Science Degree in Computer Science from Boston College. John's passion for Customer Satisfaction will allow XPIENT's help desk to deliver outstanding Technical Support Services. | 