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Named 72nd postmaster general of the United States of America on June 1, 2001, Jack Potter has led the Postal Service to record levels of service, efficiency, and financial performance.
Potter's tenure has been marked by a focus on generating revenue, reducing costs, improving service, and achieving results with a customer-focused, performance-based culture. These are critical activities in today's competitive delivery and communications marketplace. The organization's 2002 Transformation Plan and the updated Strategic Transformation Plan, 2006-2010, identify the strategies for achieving these goals.
The results speak for themselves. 2006 marked an unprecedented seventh straight year of productivity growth and a fourth consecutive year of positive net income. Independently measured service performance and customer satisfaction were among the highest levels ever. More than $13 billion in cumulative system costs were removed since 2002. Mail volume topped 213 billion pieces in 2006, proving that direct mail offers unparalleled value for marketers and consumers.
Through initiatives to improve the workplace environment and relations with the unions and management associations, employee satisfaction and safety in the workplace are at record levels.
Potter has encouraged innovation throughout the organization, resulting in new products and services Click-N-Ship, Free Package Pickup, Negotiated Service Agreements, Automated Postal Centers, Flat Rate and Prepaid Priority Mail packages to name a few. They improve accessibility and convenience at post offices, on our award-winning website, usps.com, or at thousands of retail partners.
Potter also began implementation of the first comprehensive new postal law since 1970. Enacted in late 2006, the law puts the Postal Service on a firm financial footing for the future, preserving universal service at affordable rates, with price increases tied to the rate of inflation.
Potter also championed the development of a strong privacy program, resulting in the Postal Service being named the most trusted government agency by the respected Ponemon Institute.
A Bronx native who joined the Postal Service as a clerk in New York in 1978, Potter and his wife Maureen have two children. He holds a degree in economics from Fordham University. He is a Sloan Fellow and earned a master's degree at the Massachusetts Institute of Technology. He has served as chief operating officer, vice president of Labor Relations, and in a number of other senior operational positions, both at postal headquarters and in the field.
Potter serves on the Postal Service Board of Governors. He is also vice chairman of the International Post Corporation, an association of 23 national postal operators in Europe, North America and Asia Pacific; chairman of the Kahala Posts Group, an Asia-Pacific alliance that includes the United States, Australia, China, Hong Kong, Japan, and Korea; and a member of the president's National Hire Veterans Committee.
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