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Jim Graham is a facilitator and strategist with ServiceElements. Jim has several years experience working with large organizations in technical, consulting and managerial roles. His most recent corporate experience was as a consultant for IBM working on large-scale government implementation projects as a quality and risk manager. In this role, James led a team of individuals who worked together and virtually. A strategic, blue-ocean thinker, James has consistently produced action plans for extraordinary efficiency-gains and cost-reductions for various organizations. James is passionate about service delivery, risk management, and ethical and sustainable business practices. James has an MBA with specialization in Services Marketing and Management and a Master of Health Services Administration degree. | 