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Jim Charles is the Managing Director of Financial and Healthcare Services at PeopleSupport (NASDAQ: PSPT) a leading business process outsourcing (BPO) provider. Jim is responsible for developing and leading PeopleSupport's deep domain and process expertise in the financial and healthcare verticals and delivering high performance BPO services to some of the largest and most demanding healthcare companies in the world. Jim joined PeopleSupport with extensive BPO and healthcare industry experience including BPO workflow technology process improvements and best practices.
Prior to joining PeopleSupport Jim held several healthcare and government related senior management positions at SOURCECORP a leading provider of BPO and related consulting services. Most recently Jim served as East Regional Vice President of healthcare operations at SOURCECORP. From June 1999 to August 2004 Jim held various management positions with Affiliated Computer Services (ACS) specializing in healthcare related services managing business units in the United States Ghana and Mexico his last position with ACS was as country manager of their Ghana West Africa operations. Prior to joining ACS Jim was a manager for an international importing company based both in the U.S. and the Philippines. Prior to that he spent one year teaching English a second language in Taichung Taiwan. | 