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James Heard is Managing Director of Level 3’s European region responsible for overseeing all operations and leading Employee Owners in Europe.
Prior to joining Level 3 in March of this year Mr Heard worked for BT where he spent ten years in a number of senior management roles. These included two years in Concert as vice president for Commercial Operations and heading up Sales and Service for a number of vertical lines of business. Immediately before joining Level 3 Mr Heard was responsible for one of BT’s largest customers and part of the senior management team responsible for the transformation of BT’s UK Global Services. Prior to BT James spent ten years within the IT industry holding positions at Rank Xerox Memorex-Telex and Olivetti.
He is based in London and has an MA degree in International Management from McGill.
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