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My goal is to create the premier services delivery group in this industry, period. Customers expect issues to occur from time to time and when they do, you’re judged on your reaction time and level of support. Put simply, VeriStor is dedicated to delivering unrivaled support services in every client engagement." - Jim Glueckert Executive Vice-President of Professional Services and Customer Support, James Glueckert maintains VeriStor’s world-class services infrastructure. Prior to joining VeriStor, Glueckert spent 15 years with EMC Corporation, holding numerous positions as the company grew from 300 employees to over 32,000. His responsibilities included managing EMC’s national federal account service delivery, with a particular focus on secure locations and programs. He also served as the Western U.S. Regional Director, overseeing services delivery from Alaska to Arizona. As EMC’s Director of Worldwide Customer Support, Glueckert managed the support organizations for EMC’s worldwide install base. Before leaving the company, he led the redesign and deployment of a new worldwide service delivery model to find new efficiencies, lower cost, and sustain high customer satisfaction. | 