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Jim has over 25 years of research experience, plus a passion for innovation. He ensures Maritz provides clients with the most relevant information possible, helping them to continually improve their performance in new ways. He has held important research-related positions including director of the Maritz Research General Motors Customer Satisfaction Center. In this role, he led 50 researchers who were dedicated to international customer satisfaction measurement for GM. Jim also built and managed Maritz Research-Europe, a group specializing in conducting customer satisfaction research for Maritz Inc.'s European clients. Prior to joining Maritz Inc., he worked for Chilton Research Services, earned bachelors and master’s degrees in psychology, and a Ph.D. in applied research. | 