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James "Norm" Lillis is vice president of services for CDW, a Fortune 500 company and a leading provider of technology products and services for businesses, government and education. James "Norm" Lillis is vice president of services for CDW, a leading provider of technology products and services for businesses, government and education. He is responsible for CDW’s Technology Services offerings. In this capacity, Lillis focuses on enhancing CDW’s overall service offerings and delivery methods and evaluating new service-related opportunities as a means to expand the company’s current network of partners, all with the goal of ensuring that customers have the best experience possible with CDW. Lillis joined CDW in 1993 as an account manager, and since then has amassed a broad range of customer and channel experience spanning the small, medium and large segments. Lillis served in a variety of management positions before being promoted to vice president of sales in 2000. In 2004, Lillis spearheaded the formation of the CDW SolutionEdge program and continues to oversee its development and direction. He was appointed to his current role as vice president of services in 2006. Lillis graduated cum laude from Loras College with a Bachelor of Arts in speech communications/public relations. He also completed the University of Chicago's Chicago Management Institute program in 2003. In addition to serving as Chairman of the Information Technology Solution Provider Alliance (ITSPA) Advisory Board, Lillis is also a member of the CompTIA Reseller Transformation Advisory Council (RTAC) and the Sales Executive Council of the Corporate Executive Board. Additionally, Lillis serves on the Board of Directors of CASA Lake County, a local office of the nationwide CASA program, which supports and promotes court-appointed volunteer advocacy for abused and neglected children so that they can thrive in safe, permanent homes. | 