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With over fourteen years of consulting experience, Jacqueline brings extensive knowledge in market assessment, business case development, and product strategy across multiple disciplines including payment cards, cash management, transaction clearing, procurement and technology infrastructure. Prior to joining Glenbrook, Jacqueline was a senior engagement manager with Accenture in its Strategy and Financial Services practices. Over her ten-year tenure with Accenture, she consulted to a number of card companies, banks, insurance, and other financial services companies in the United States, Canada and Europe. Her work for these organizations included market entry strategy, new product development and interchange strategies. Jacqueline holds an MBA from the Richard Ivey School of Business at the University of Western Ontario and a Bachelors Degree in Commerce from Queen's University. Jacqueline's Writings
December 14, 2007
Some Thoughts on Payments Charity Before the Holidays
by Jacqueline Chilton
As you seek to find that special gift for that special someone this year, why not take a different approach? Recently, we've been working with several non-profit payments providers and discovered new payment services -- and new ways to pay -- that can help you find a unique gift and make a positive impact.
The Evolution from Mobile Banking to Mobile Payments
by Jacqueline Chilton
mFoundry recently announced a new round of financing with a line-up of strategic investors including Motorola Ventures, PayPal, NCR, and a "leading wireless operator" - along with their existing investors. In their announcement, the company described its business as "a comprehensive and equitable solution for financial institutions, wireless operators and other mobile banking and payment providers". This begs a question: Will balance across the players bring the most compelling solution to market, or will one of the constituents beat the others? " More
August 17, 2007
IKEA - Encouraging the Move to Debit Cards
by Jacqueline Chilton
In the US market, the furniture group IKEA is putting payment choices into action at its stores. Encouraging debit usage is the latest step in steamlining checkout practices and reducing payment acceptance costs.
Ikea's new Debit Card Advantage 1% coupon encourages consumers to pull out their debit card at the point of sale.
"Use your debit card at IKEA and you will automatically receive a coupon worth 1% of your total purchase. This coupon is valid at your next visit to IKEA and does not expire"
Furniture store tickets are not generally thought of as small ticket / cash replacement merchants - the more traditional role for debit. Ikea's strategy reflects an overall consumer trend to increased debit card usage.
Demonstrating their active management of consumer payment choices, IKEA was an early mover in stopping the acceptance of personal checks (see "Retailer's role in the demise of check"). Ikea continues to offer favorable payment terms for purchases over $1000 with 12 months free interest.
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