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Hal Leach is the President of DCS and is a recognized operations strategy leader within the debt collection industry. He has the unique license to leverage synergies and commonality company-wide, in efforts to drive both logistics and operational excellence to ensure Total Performant Capabilities are executed.
During his tenure, Mr. Leach led the development and implementation of audit and recovery technology. His full circle process analysis and improvement plans in the call center space has allowed the company to recover over $4 billion for customers in the past 20 years, and made it number one in its industry. He was instrumental in the company successfully achieving ISO 9002 certification.
As a recognized government partner, his team continues their efforts to help public agencies improve audit and recovery efficiencies. Leach’s expertise in high regulatory and compliance environments has cultivated key roles with clients and Congress and on matters related to government debt management. He has served as an advisor to the Internal Revenue Service regarding collection contract services and offered counsel on industry best practices and policies. | 