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Gina Szabo is a Certified Associate of ICMI and President of Szabo Marketing International, a company dedicated to building and improving contact center performance globally. She has over 20 years of progressive customer contact management, training and consulting experience in North America, the United Kingdom, Europe, New Zealand and Australia. Specializing in contact center performance improvement, Gina has been establishing and implementing organizational change, people development programs and business process improvements resulting in efficient, state-of-the-art customer contact operations. Her hands-on experience with small, medium and large enterprises has equipped Gina with proven models of success for contact center recruitment, training, workforce and campaign management, sales and service, monitoring, coaching, communications, bonus and incentive programs and reporting. Gina is a committed professional who brings high energy, focus and positive outcomes to all her clients. Her natural collaborative style coupled with outstanding communications skills allows for effortless skills transfer. | 