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Gene Hall has been the chief executive officer of Gartner since August 2004. Under his leadership, Gartner has increased revenues, expanded its workforce and achieved its highest level of Research contract value since September 2000. Hall’s focus on improved client satisfaction, operational effectiveness and the acquisition of key competitor META Group led to growth for all four lines of business in 2005.
Hall came to Gartner from ADP, a Fortune 500 global technology and services company with over $7 billion in revenue, where he was a senior executive. As president of Employers’ Services, Major Accounts division, Hall headed up a $2 billion human resources and payroll services business, overseeing 8,000 associates. During Hall’s tenure, this business accelerated sales to new clients, achieved record client retention and delivered unprecedented quality scores. Concurrently, he led a 1,600-person software development and IT operations organization that introduced several new, high-growth products. Prior to this role, Hall was responsible for technology, strategy and new business development across the company.
Before joining ADP, Hall was a director and senior partner with McKinsey & Company, a leading global management consulting firm. In his 16 years there, he focused on developing business strategies for leading technology companies and organizations where technology played a central role in the business.
Hall graduated from the Massachusetts Institute of Technology with a bachelor’s degree in mechanical engineering and received a master’s degree in business administration from Harvard Business School. | 