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Relevant Operational & Professional Experience:
President, Collection Software Solutions
Director of Credit, Infistar Corp
Vice President, Credit Card Operations, Prudential Bank & Trust
Chief Operations Executive of the law firm of Bass & Associates
Vice President, BankAmerica f/k/a NationsBank
Citicorp Credit Card Services, AVP Collections & Recovery
Resolution Trust Corporation, Liquidation Officer
Internal Revenue Service, Revenue Officer
Relevant Projects/Enhancements:
Managed 100+ day-to-day professional, management, exempt and non-exempt staffs involved in a variety credit, bankruptcy, probate, legal and recovery operations with portfolios in excess of $250MM with more than 20,000 active cases.
Expertise in core operational concerns of management strategies, budgetary practices, work flow, training programs, technology - software and hardware, performance, productivity and measurement methods, writing and implementing policies and procedures.
Consulted and provided comprehensive analysis of work flow and production designed to improve operational effectiveness, reduce expense, meet budgetary goals and strategies coupled with extensive policy and procedure writing experience.
Project management for upgrade and conversions of computer systems utilizing both mainframe and stand-alone hardware coupled with software integration.
Developed innovative strategies to improve individual and operational performance evidenced by real and tangible dollar results.
Selected third-party agents negotiated contracts and managed numerous multi-state sites coupled with performing on-site audits, implementing, motivating staff and team building with diverse groups for improved performances. Extensive background in writing and presenting RFP’s and contract bidding practices.
Managed a 10 billion-dollar bank’s general ledger charge-off and recovery reporting in compliance with FDIC and OCC regulations.
Designed and utilized Management Information Systems (MIS) to track production, enhanced process flows and to improve overall portfolio liquidation performance.
Specialized knowledge of business policies and procedures, credit underwriting/granting, including contract law, government regulations, legal terminology and practices.
Trained and implemented staff development programs in all areas of credit risk management practices and the Federal FDCPA (Fair Debt Collections Practice Act). Including telephone professionalism, speaking and listening skills, problem resolution, analysis and understanding motivation, negotiation techniques, cultural diversity issues, coupled with Computer Based Training (CBT) course design and the writing of course material.
Relevant Methodologies Used in Organizational Re-Engineering:
One needs to consider the speed, power, movement, and instant communication that characterize today's business environments. This has become far more necessary than the ability to manage physical assets and staff. Traditional financial measures have been supplemented with three additional perspectives - those of clients, internal business processes coupled with the training, growth and development of staff.
Before implementing a new strategy or program, it is prudent to undertake a review of the strategy to determine whether the newly defined process or re-engineering design will achieve the expected and targeted result(s). It is also important to determine whether or not the "target" exceeds the reality of the business environment to produce. Determine the impact on the organization's mission, and make necessary adjustments as appropriate before implementation.
The following will be reviewed to determine whether:
Goals and objectives have been set.
- Meaningful targets have set
- Strategic initiatives are aligned with targets
- Resources are allocated, distributed to accomplish the stated goals
- Measurements and milestones have been established
- Teams have been established to accomplish the takes and orientation has been completed
Objectives and goals have been clearly communicated.
- Communication and staff education have been implemented
- Individual, department and unit goals have been established
- Rewards have been communicated and linked to performance
Feedback mechanisms on performance results have been instituted and are communicated to appropriate parties.
Planning and strategic review timetables have been set.
Strategic planning methodology covers important topics, such as:
- Financial/budgeting/resource allocation
- Internal business process
- Customer
- Learning and growth needs
- Long-term and short-term goals segments
Use various analytical tools to measure the results obtained from the newly implemented strategies and plans.
Coordinate and manage the details.
Review results and make appropriate adjustments.
Relevant Management Philosophy
Although organizations varying in many ways, the most important element is always - PEOPLE. One's management success is built on the ability to creatively bring together the right people at the right time for the right reasons. This takes insight, intuition, and understanding of synergistic energies based on the ability to listen and value each individual. This creates the opportunity to manage and motivate and organization's most valuable asset - its people, and to make things happen in the world of the practical.
Education
B. S. Personnel & Labor Relations, Baltimore, Md |
