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Ellis Burgoyne was named Vice President, Area Operations Southwest Area in September 2006, after acting in the position since May. In this role, he is the senior postal official in an area that encompasses the five-state region of Arkansas, Oklahoma, Louisiana, New Mexico and Texas. He is responsible for all postal operations including mail processing and distribution, customer service and administrative operations. Burgoyne reports to the Deputy Postmaster General and Chief Operating Officer.
He previously served as vice president, Delivery and Retail and was responsible for retail, delivery and vehicle operations involving the nation's more than 37,000 Post Offices, stations and branches, including retail service equipment and retail access channels.
Earlier, Burgoyne served as Colorado/Wyoming district manager, starting in 2003. Under his leadership, the Colorado/Wyoming performance cluster attained a National Performance Assessment (NPA) score of 11.28, the nation's highest. NPA is the Postal Service’s pay for performance system that rates achievements in key areas including service, safety, budget and revenue. The highest attainable NPA rating is 15.
As Colorado/Wyoming district manager, and before that, as Richmond district manager, Burgoyne helped guide both districts to new levels of performance and customer satisfaction. His achievements earned him the Chief Operating Officer's Award in 2004 and Vice President's Awards in 2002, 2003 and 2004.
Burgoyne joined the Postal Service in 1978 as a letter carrier in Inglewood, CA. He also served as Oakland, CA, Postmaster, mail sectional center finance director, and customer services manager in Southern California. His other assignments included senior financial analyst in the former Southern Region and finance manager for the former Mid-Atlantic Area.
Burgoyne graduated from California State University, Los Angeles, where he studied liberal arts and public administration. He has completed executive programs at Emory University and Northwestern University schools of business.
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