Diana Oreck is Vice President of Global Learning and Leadership Center. She is responsible for all internal and external training initiatives of The Ritz-Carlton Hotel Company, LLC worldwide. Diana oversees thousands of requests for information and all learning opportunities including internal and external classes and presentations. She brings over 25 years of experience in the hospitality industry to her role, and since coming to The Ritz-Carlton in April of 2004, she has already made significant improvements in processes directly contributing to customer satisfaction and thus profitability.

Diana was previously Senior Vice President of Franchise Services for Westin Hotels & Resorts North America (parent company Starwood Hotels & Resorts Worldwide, Inc.) where she was responsible for all aspects of the Westin franchise portfolio including supervision of the New Build or Conversion Process for all Westin franchise hotels and monitoring quality assurance and standards consistency issues.

She began her hotel career with Hyatt Hotels in Orlando, then spent five years at the Waldorf-Astoria in New York as Director of Training, Quality Control Manager and Executive Assistant Manager. In 1990 she joined Interstate Hotels Corporation in Pittsburgh as Director of Quality Improvement, where she was responsible for all aspects of Guest Satisfaction and Total Quality Management for 200 hotels. Diana has also served as CEO for her own firm, The Quality Profit Control Company.

Diana was educated in Mexico, England and Switzerland and received her Degree in Hotel Studies from the Ecole Hoteliere in Lausanne, Switzerland. She speaks three languages and is a member of the National Association for Female Executives. She was inducted into The Waldorf-Astoria Distinguished Alumni Association in 1998 and the Academy of Women Achievers in 1985. She currently sits on the Board of The Washington Area Corporate University Consortium.