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Daniel Ord is CEO of OmniTouch and a Certified Associate of ICMI. Daniel brings over 18 years experience in customer touchpoint management, consulting, training and research. An acclaimed international speaker and facilitator, he has spoken for industry events and conferences ranging from Singapore, Hong Kong, India, the U.S., the Philippines, Malaysia, Sri Lanka, Turkey, Cyprus and more.Settled in Asia for the last 8 years, Daniel leads OmniTouch’s international team in enabling service excellence across industries and markets in Asia Pacific, the Middle East and Europe. Prior to founding OmniTouch, Daniel was Regional Director, Training & Consulting for OgilvyOne in Asia, part of the global WPP Group. In the U.S., Daniel was Vice President, Call Centre & Distribution Operations for a US$100m consortium of direct marketing companies acquired by Time Warner. | 